Website Package Terms & Conditions
Cape Connect Digital – Website Package Terms & Conditions
1. General
Work will only commence once the required payment has been received.
Clients are responsible for providing all website content, images and branding unless otherwise agreed.
Delays in providing content may delay the website completion date.
Website Rental Packages
Included Each Month
Your monthly subscription includes:
Secure website hosting
Basic website maintenance
Security updates
Plugin updates
Website backups
Technical support
Monthly Content Edits
Each rental package includes:
Up to 30 minutes OR 5 small edits per month (whichever comes first).
Examples of small edits:
Updating text
Replacing images
Changing contact details
Adding one testimonial
Updating business hours
Uploading one promotion
Small edits do not include:
New pages
Website redesigns
New functionality
Booking systems
E-commerce changes
Custom coding
Unused monthly edits do not roll over to the following month.
Additional work is billed at R450 per hour (minimum 30 minutes).
Website Revisions During Build
Each website includes:
2 rounds of revisions before launch.
A revision means changes to existing content.
A complete redesign, changing layouts after approval or requesting a different template is considered additional work.
Online Stores
Product uploads included depend on your package.
Any additional products after launch may incur an additional fee.
Changes to pricing, categories, product images or descriptions beyond the monthly edit allowance will be quoted separately.
Once-Off Websites
Included:
Website design and development
2 rounds of revisions before launch
After the website has gone live, any additional work is billed unless the client has a maintenance plan.
Website Maintenance Plan
Clients on a maintenance plan receive:
Hosting (if included)
Website updates
Plugin updates
Security monitoring
Backups
Up to 1 hour OR 10 small edits per month (whichever comes first)
Unused time does not carry over.
Additional work is billed at the standard hourly rate.
Content Submission
The client is responsible for ensuring all content is accurate before approval.
Cape Connect Digital is not responsible for spelling mistakes, pricing errors or incorrect information supplied by the client after approval.
Response Times
Support requests are responded to during business hours.
Typical turnaround:
Small edits: 2–5 business days
Larger requests: Quoted separately with an estimated completion date.
Urgent requests may incur a priority fee.
Domain & Hosting
Domain registrations are renewed annually.
Failure to pay renewal invoices before expiry may result in temporary website downtime or domain suspension.
Rental Package Cancellation
Rental packages are month-to-month.
A minimum of 30 days written notice is required for cancellation.
Websites remain the property of Cape Connect Digital while on a rental package.
The website design may not be transferred or migrated unless otherwise agreed in writing.
Payment
Monthly subscriptions are payable in advance.
Late payments may result in website suspension until the outstanding balance has been settled.
Additional Work
The following is quoted separately unless specifically included:
New pages
New features
Booking systems
Membership systems
Online payment integrations
SEO services
Google Ads
Facebook & Instagram Ads
Logo design
Branding
Copywriting